Pet supplies retailer Eldorado selects ZetesMedea next-generation Voice picking solution

21 June 2023 | Zetes

• Internal Logistics

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Eldorado, one of Scandinavia's leading suppliers of pet supplies and products for horse and rider, speeds up its warehouse picking operations with the latest voice recognition technology, ZetesMedea Voice. The multi-modal solution will boost operational performance, remove errors related to order picking and ensure that Eldorado can deliver excellent customer service while meeting demands for quick delivery.

Boosting productivity in a warehouse: Greater operational efficiency, user-friendliness, faster onboarding of seasonal staff and real-time performance reports: these are some of the key benefits Eldorado were looking for while evaluating new solutions to replace their existing, outdated picking system. After a thorough market analysis, they selected ZetesMedea Voice, a leading untrained multi-modal solution to optimise warehouse fulfilment.

In addition to instant productivity gains on the warehouse floor, ZetesMedea will integrate seamlessly with Eldorado´s ERP system to enable managers to monitor and proactively optimise warehouse activities such as prioritising picking tasks. Access to real-time and historic reports in user-friendly dashboards also provide full performance visibility.

“We see the benefits of using Zetes voice recognition solution, it removes the need to train words and it enables us to work both hands and eyes-free. We could also see, that having the location presented by voice instead of reading it from the picking list, would increase the picking speed.”, comments Bjarne Geertsen, Chief Financial Officer at Eldorado.

Next generation untrained system: Unlike most ‘trained’ voice systems, Zetes solution removes the need for time-consuming training, enabling an extremely fast and productive ramp up of warehouse operators, particularly during seasonal peak periods. The system will enable Eldorado to significantly improve the onboarding processes of temporary staff, empowering operators to become productive in hours, not weeks.

In addition, each operator will be equipped with a smart wearable device, guiding them through their daily tasks completely hand-free and eyes-free. The approach eliminates the need for any paper-based workflows and removes the administrative costs of manually updating orders. As part of the Eldorado solution, Zetes will also provide full hardware and software support through Zetes TotalCare and maintenance which includes service delivery management.